Review Best Practices

Managing reviews for the 50+ consumer market is something we take very seriously!

Who can post reviews to the site?

Anyone over the age of 18 that is a member of can post reviews to the site. Memberships to join are FREE. As per our Privacy Policy, you must be at least 18 years of age to be eligible to use the site, as either a reviewer or as the representative of a company.

Why are we not a free review site?

It's no longer good enough to sit around and wait for a bad customer experience to happen, and then react. We help companies to catch support disasters way before they happen. No anonymous reviews.

Our Consumer Relations Team investigates if a home repair of health care experience goes badly.
You get the all the facts because companies and providers participate in the investigation process.
Our Book & Tell – Certified data collection process prevents companies and providers from reporting on themselves.

The reviews on are individual opinions and are, by their nature, highly subjective and should be treated as such. endorses neither the reviews posted by our members. reserves the right to delete a review for any reason.

The following principles are directions we may take; since reviews are subjective, not every situation can be held strictly to all guidelines at all times.

What information do we require?

Only members of can post a review, the Join Now page indicates what information you must provide us.

What are our posting best practices? is not a free review site, all reviews must be approved before they are posted to the Site. The following are useful guidelines for what we look at:

1. Reviews must be based on a service quote, or financial transaction between a member of and a company.

    i. Service and or Pre-Sale Comments, where no money has been exchanged between the company and a member are verifiable through our on line booking reservation system.
    ii. Reviews published on a company listing must relate to a consumer experience, completed through a written or verbal response.

2. Make sure your review is unique, independent, and accurate. You may submit one review of any given event. The review must concern a specific company you have connected with through this Site.

The review itself should focus solely on your experience with that company, product, or service. You should not refer to a company’s competitors by name if you are giving a comparison of your experience with two separate companies.

As others may rely on your reviews, we urge you to make your comments helpful, reasonable, and above all, truthful to your experience. Ensure your content is as factually accurate as possible according to your knowledge and experience.

3. Ensure your review is legal and non-infringing.

We will not post, and will remove from the site, any review that is or becomes illegal or infringing.

We will not post a review written by or about minors (under the age of 18).

As per our Privacy Policy, you must be at least 18 years of age to be eligible to use the site, as either a reviewer or as the representative of a company.

Only reviews submitted in English will be approved and posted to the site.